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Microsoft Dynamics Integration & Development |
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Microsoft Dynamics GP and Microsoft Dynamics CRM are
powerful business-management solutions that can empower
people and organizations by allowing easy access to
information where and when people need it. When integrated,
the latest versions of these two solutions offer even more
promise for business success. Together, they help you equip
your organization with a complete view of customer
information and broad, deep business management
capabilities. In addition, both are integrated with the
Microsoft Office System, and both are designed for rapid
implementation, customization, and maintenance. |
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Microsoft Dynamics CRM is a customizable customer
relationship management (CRM) solution that is to provide
organizations with the critical information they need in
order to impress, acquire and retain customers. Microsoft
Dynamics CRM provides organizations with a highly flexible
customer relationship management (CRM) platform that can
adapt, grow, and scale along with your business. Microsoft
Dynamics CRM is based on a commitment to providing
organizations with the Power of Choice to make it easy for
you to evolve your business unencumbered by technology
limitations. With tools to enhance your company’s marketing,
sales, and customer service processes, a solid analytics
platform, and native integration with the Microsoft® Office
Outlook® messaging and collaboration client, Microsoft
Dynamics CRM helps you drive consistent and measurable
improvement in everyday business processes. |
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Extensive research and modeling of real-world businesses and
business processes guided the development of Microsoft
Dynamics CRM. As a result, this release fits the needs of
real people working in today’s business environment while
meeting the requirements of any size business, including
global enterprises. All of these new capabilities are
delivered on a flexible platform that can adjust and change
as your business changes. |
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Toqsoft believes in providing utmost quality and finest
delivery options of services. In-deep knowledge of Microsoft
Dynamics CRM from both the development and localization
perspectives, combined with our substantial experience in
delivering large-scale software solutions, makes Toqsoft the
quality choice for implementing CRM solutions in leading
organizations. |
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Toqsoft CRM solutions cover the entire project cycle: |
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Analyzing the client's requirements and needs |
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Designing the proposed solution |
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Customization of Microsoft CRM as per the client's
requirements |
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Development of additional features as needed, on top of
Microsoft CRM |
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Integration of the solution with other systems as needed |
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Testing and quality assurance |
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Installation on client site |
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Training and implementation |
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Features: |
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Microsoft CRM offers plenty of features that help in
streamlining the process of customer management. These
include |
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Flexible Architecture: |
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Microsoft CRM has a customizable and flexible architecture.
It can be easily customized to meet the unique business
needs of individual organizations. |
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Centralized Customer Repository: |
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Microsoft CRM provides a centralized customer repository
wherein all data associated with customers can be stored,
retrieved and viewed. |
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Access Modes: |
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Microsoft CRM can be accessed online through a browser or
can be accessed offline through Microsoft Outlook. Microsoft
CRM is also accessible via mobile devices such as PDAs and
mobile phones. |
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Tight Integration: |
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Microsoft CRM can be easily integrated with other business
applications making it easier to share information across
departments. |
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Multi-lingual: |
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Microsoft CRM provides support for multiple languages such
as English, Dutch, German, Spanish etc |
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Lead Management: |
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Microsoft CRM enables the capture and tracking of sales
leads and opportunities. |
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Workflows: |
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Flexible workflow features are provided ensuring that all
workflow processes go through proper approval levels. |
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Order Management: |
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Details of all orders placed by the customers can be stored
and tracked. |
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Knowledge Base: |
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Microsoft CRM enables the creation of a knowledge base that
can include all sales literature, articles, publications,
data etc. Detailed search parameters are provided enabling
employees to access and view information contained in the
knowledge base. |
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Marketing Management: |
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Microsoft CRM includes features that enable managers to
create and carry out marketing management activities such as
targeted e-mail campaigns, identity and target top
customers, etc. |
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Service Scheduler: |
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Microsoft CRM includes a service scheduler component that
enables employees to schedule customer service appointments
and reminders, book resources etc. This feature enables
businesses to meet service requests on time thereby
improving customer satisfaction. |
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Customer Service: |
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Each customer service request can be assigned separate cases
thereby ensuring proper management and tracking of all
requests. Workflow processes can be set enabling customer
service requests to be automatically routed to relevant
employees for speedy resolutions. The customer service
module also includes an auto-responder component that can be
configured to send out auto-responses on the receipt of a
service request. |
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Reporting Module: |
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Microsoft CRM includes a comprehensive reporting module.
Extensive statistical reports are provided enabling managers
to evaluate and make more informed decisions. Performance
reports can be generated to track and monitor the
performance of individual employees as well as the business
as a whole. |
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Contact us with your
requirements and we will proceed to discuss to provide you
the best solution. |
